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<p>According to the company, a typical IDEALine installation consists of an AD889 die bonder, a curing oven, multiple AB339 wire bonders, an EM649 mold and MP209 trim-form equipment, as well as transport and handling modules. Additional items in the line,supplied by third parties, are integrated in the system by ASM.</p>

Tivoli Systems

Fundamentals of Readerboards

There are several options available when choosing displays for your call center.

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Traditional readerboards show agents current statistics from your ACD, such as the number of calls in queue, the longest length of time a call has been holding, agents’ ASA and service levels. You can also display stats for different groups of agents in your call center. Many readerboards display information in a variety of colors. They allow you to set certain thresholds forthe stats you present to agents and choose colors that reflect how successfully agents are meeting your criteria for a smoothly-running center.

Sysco Food Service’s customer service department in Freemont, CA is an example of a call center that uses colors to illustrate certain conditions in its call center beyond the raw numbers. Sysco usesDaktronics’ (Brookings, SD)DataTrac readerboards, which highlight agents’ names in green when agents log in. When an agent islogged in but unavailable to take calls, the readerboards displays the agent’s name in yellow. The readerboard displays agents’ names in red when they log out. Asterisks signify that agents are currently available to take phone calls.

Besides showing stats in different colors, you can also change fonts on each line and accentuate certain lines of your readerboard with larger fonts. Daktronics’Galaxy Display Systems give you the ability to change between 2” and 4” fontsizes dynamically.

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When looking to purchase a readerboard for your call center, Pete Egart, manager of business communications for Daktronics, suggests that you consider a readerboard’s viewing angle, its the choice of fonts and its choice of sizes. Egart recommends not using audible alerts with readerboards. “[Readerboards] are meant to be a positive reinforcement for your agents and tones are often interpreted by agents as an annoyance,” he says.

Readerboards on Agents’ PCs

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Some readerboard vendors offer software that lets you display information on readerboards and on agents’ PCs. Such software is useful when you have agents situated in places in your center where they are unable to get a good view of readerboards.

Agents can use DeskView in lieu of readerboards, as is the case with some agents at Nationwide Financial’s call center. You can also send stats to agents that are specific to each of them or to the groups to which they belong, even if agentsdon’t necessarily log in from the same PC every day. Agents can either view stats in the form of raw data or as charts and graphs. The software appears as a window in the corner of an agent’s PC screen or as an icon within the tool bar.

NumeriTech president and CEO Y.C. (Buno) Pati said Traub's experience will be invaluable as the San Jose company expands to meet the growing demand for subwavelength technology solutions. These technologies are becoming needed as device feature sizes shrink below the wavelength of exposure light in lithography systems.

Prior to joining Ultratech, Traub was, founder, president and CEO of Cyberspace Inc., a technology consulting company. Traub was chairman, president and CEO of Systems Chemistry Inc. for eight years prior to the company's acquisition by BOC Edwards.

SANTA CLARA, Calif.–Chip Express Corp. here has promoted its vice president of operations to VP of business development. In the newly created position, Sharone Zehavi will focus on expanding Chip Express' positioning in the ASIC market and drive the company's business strategy.

Being with Chip Express for almost 10 years, Sharone will draw upon his profound knowledge of the company's operations and technology to develop and pursue new business opportunities,” said Alex Leupp , president and CEO of the Santa Clara company. This effort is aimed at enabling OEMs to take advantage of the company's proven embedded solutions for system-on-a-chip applications.”

Zehavi reports directly to Leupp.